Frequently Asked Questions (FAQ)
With FedEx Hold-at-Location, you can have your packages delivered to a participating store so you don’t have to worry about your packages being stolen from your doorstep.
FedEx has expanded Hold-at-Location to make picking up shipments as easy as possible. Customers can receive packages at FedEx Office®, FedEx Ship Center®, and FedEx Authorized ShipCenter® locations, as well as select locations of these stores:
To find if there is a FedEx Hold-at-Location near you, go here.
Things you should know before you ship to one of these locations:
- Your package will be held at the location for 1 week after delivery. If you do not pick up your package, it will be returned to NorthShore.
- The person who is listed on the shipment as the person picking up the package MUST pick-up the package and provide a valid ID at the time of pick-up.
Change an Order Date:To change your next order date, please visit the 'Next Auto-Ship Order' tab under 'My Auto-Ship Items' and click the 'Change Date'button near the next order date. Next, select a new date for your order. This will change the order date for the entire order.
Skip a Delivery:To skip an order, please visit the 'Next Auto-Ship Order' tab under 'My Auto Ship Items'and click the 'Skip Delivery' button near the next order date to skip the entire order.
Change Shipment Frequency:To modify the delivery frequency for an Auto-Ship item, please visit the 'Manage Auto-Ship Items'tab. On this tab, the current delivery frequency is displayed next to each Auto-Ship item in a drop down menu. To change the delivery frequency for an individual subscription item, simply click the arrow of the frequency drop down next to the Auto-Ship item you would like to modify and select your next desired frequency from the drop down menu.
Cancel Subscription:To cancel an Auto-Ship item, please visit the 'Manage Auto-Ship Items'tab and simply click the 'Pause for this Item' button under the item quantity. You will be prompted to confirm this action and indicate your reason for cancelling. Once you've selected 'OK', your subscription will be cancelled and no future orders will be placed. You will also receive an email notification confirming this.
Add a One-Time Item:If you have an Auto-Ship order scheduled within 10 days, log into your account to add items to that order. After you log in, browse any product page and select the button that says 'Add to my Auto-Ship Order'. Simply select whether you want this item to be delivered at a chosen frequency or if you just want this item one time and it will then be automatically added to your next order. Adding items to orders is for your convenience. The 5% Auto-Ship discount will notbe applied to one time items.
To Change Shipping Information:Go to 'Next Auto-Ship Order' and select 'Edit' in the 'Shipping Info' section. Please note that this is your shipping address for ALL your Auto-Ship items. Please note that this will not update your address when checking out one time items that are not added to an upcoming Auto-Ship order. To update your Saved Shipping Address for non Auto-Ship orders, go to 'Address Book' in 'My Account'.
To Change Billing Information:Go to the 'Credit and Debit Cards' section of 'My Account'. Remember to press “OK” and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed. Please note that your Auto-Ship shipping address may be different than your shipping address for orders sent on a one-time basis that are not added to Auto-Ship orders. If you update the shipping address in 'Address Book' section of 'My Account', it will NOT update your Auto-Ship address in the Auto-Ship Items section.
Then scroll down to Settings
Find the Manual Zoom setting and turn it off.
Everything should be back to normal at that point.